Following are the possible trouble shooting steps for such issues-
1. Check if both machines are able to ping each other. This will confirm if machines can reach out to each other over the network
2. Perform Telnet on port number 1947 from client to server and vice versa. This checks if communication is open for the port
3. If telnet is unable to connect, please check the following-
- Firewall should not block port no 1947
- Antivirus should not be blocking license manager service
- Port 1947 should be open in VPN connection (if used)
- Run "netstat -abno > c:\log.txt" in CMD and check the generated logs for any other application using port 1947
4. If telnet is able to connect then we can check the license manager settings for the server and client machine-
- On server machine, enable the checkbox on page "http://localhost:1947/_int_/config_from.html"
- Check to ensure that client's IP is not listed in "Access Restrictions" box. Any listed IP will not be able to access the license from this server
- On client side, enable all three checkboxes in "http://localhost:1947/_int_/config_to.html"
- Also enter the server IP address on the same page in "Remote License Search Parameters"
- Restart "Sentinel LDK License Manager" service on both client and server machines
5. Enable the logs -
- Set the checkboxes on "http://localhost:1947/_int_/config.html" as attached screenshot
- Create a text file in "C:\Users\<user_name>\AppData\Local\SafeNet Sentinel\Sentinel LDK". Rename it to "hasp_xxxxx.ini" where xxxx is your numeric vendor id. Contents of the file should be as the sample file attached (rename the attached file extension to .ini and replace xxxx with your vendor id.)
- This will create the logs as-
- C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\access.log
- C:\Program Files (x86)\Common Files\Aladdin Shared\HASP\error.log
- C:\Users\<user_name>\AppData\Local\SafeNet Sentinel\Sentinel LDK\access_xxxxx.log
- C:\Users\<user_name>\AppData\Local\SafeNet Sentinel\Sentinel LDK\error_xxxxx.log